Self-Service Q&A

The self-service Q&A function allows group administrators to preset common questions and answers. When members need to query information, they can quickly obtain answers by @ing the bot or sending keywords. This function also supports timed automatic pushing of question lists, helping new members understand the group chat and reducing administrators' repetitive Q&A work.

Question List Setting and Management

Add Q&A

1. On the self-service Q&A management page, click the "Add Question" button;
2. Question setting: Input the question phrasing that members might ask, no more than 20 characters;
3. Answer setting: Input the detailed answer to the corresponding question, can include basic formats (such as line breaks, spaces), no more than 500 characters;
4. Keyword setting (optional):
   1. Click "Add Question Keywords", can set up to 3 keywords;
   2. After setting, members sending @bot+keyword can directly obtain the answer;
5. Click "Confirm", creation successful.

Question Editing and Sorting Management

1. Edit: Click the question to enter the details page, can modify the question and answer;
2. Delete: Long-press the question to delete;
3. Sorting Management: Click "Edit Sorting" to enter sorting mode, adjust question display order by dragging, click "Save" to complete re-sorting.

Tips:

1. It is recommended that question titles be clear and unambiguous;
2. It is recommended to置顶high-frequency questions, and place low-frequency or professional questions behind.

Automatic Question List Sending Setting

1. Function Description: The bot automatically sends the question list in the group at set time intervals;
2. Setting Steps: In the self-service Q&A list, click "Automatically Send Question List", select the time interval you want to set.

Trigger Methods

1. Active @Bot: After group members @ the group bot, the bot will automatically reply with the preset question list;
2. Keyword Trigger: Members @ bot + keyword, can directly obtain the answer to a specific question;
3. Timed Push: Automatically send the question list in the group at set intervals, without members needing to actively trigger.

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