Human Customer Service
'Human Customer Service' is the official online service channel provided by BatChat for users. You can initiate consultations through the 'BatChat Customer Service' official account to get problem solutions, function guidance, account assistance, and other services. The system provides quick replies for common questions and one-click transfer to human customer service.
Contact Customer Service
- Feature Entry: Find 'BatChat Customer Service' in the 'Contacts' list, and you can send messages to consult questions just like chatting with friends;
- Human Service Hours: Daily 9:00-22:00.
Consultation Methods
- Quick Reply: To improve consultation efficiency, the customer service chat window has a preset 'Questions you might want to ask' quick reply area. You can directly click on common questions to get standard answers without waiting for human customer service;
- Transfer to Human Customer Service: If common questions cannot solve your doubts, please click 'Human'. After human customer service connects, they will proactively greet you and start service.
Member users enjoy priority access to human customer service privileges.
Complaint About Customer Service
- If you are not satisfied with the customer service attitude, reply quality, or handling results, you can file a complaint through the 'Complaint' function. The platform will review immediately upon receiving the complaint, and will deal with it seriously once verified;
- Complaint process:
- In the chat window with 'BatChat Customer Service', click the '+' button on the right side of the input box;
- Click 'Complaint', select the complaint reason and upload relevant chat records (the system supports selecting chat records and using system screenshots);
- After confirming the complaint reason and evidence are correct, click 'Submit' to complete the complaint.
- Please ensure the complaint content is true and valid, malicious complaints may affect account usage;
- It is recommended to retain complete conversation records as evidence;
- Please do not repeat complaints about the same issue.
FAQ
No. The platform has a complete complaint handling mechanism to protect user privacy, and customer service cannot know the specific information of the complainant (unless necessary investigation). Please supervise with confidence.
Yes. You can send screenshots, screen recordings, etc. to assist in explaining the problem, and customer service can also send pictures to guide operations.
