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Overview

Overview​

BatChat (BatChat) is developed and operated by the Feifu team. BatChat is a private messaging communication tool that utilizes self-developed encryption technology, and is one of China's open social platforms in the security sector.

The Help Center brings together BatChat FAQs, feature descriptions, setup tutorials, and official usage guides. Whether you are just getting started with registration and login, or have questions while using chats, groups, BatChat Mall, BatChat Avatar, and other features, you can quickly find the relevant instructions here.

What You Can Find Here​

  1. Account: registration, login, password changes, device management, appeals, and account security;
  2. Chats and calls: sending messages, recalling messages, voice and video calls, preset secret messages, auto reply, and more;
  3. Groups and contacts: adding friends, creating groups, group management, group bots, Super Groups, and more;
  4. BatChat Mall and levels: membership, points, coupons, balance payments, XP earning, and level rules;
  5. General settings and technical support: appearance, language, network, notifications, feedback, and human support.

Usage Suggestions​

  1. If you encounter a specific feature issue, start from the corresponding category in the left sidebar;
  2. If you are not sure which category the issue belongs to, first check the recommended categories on the homepage or use site search;
  3. For issues involving account security, privacy protection, payments, and ban appeals, we recommend reading the official instructions before contacting customer support.

Quick Glossary​

If you come across terms like "Bat3D", "Charm Value", "Contribution Value", "Special ID", or "Coupons" and want a quick explanation, see the BatChat Glossary.

Product and Service Updates​

To follow updates to BatChat products and services, focus on the following:

BatChat Encryption Technology Updates
BatChat Encryption Technology Updates
The latest enhancements, new features, and encryption fixes for BatChat's secure encryption technology.
PC & Web Version Updates
PC & Web Version Updates
The latest features, improvements, and performance upgrades for BatChat PC desktop application and web version.
App Updates
App Updates
The latest features and upgrades for BatChat Android and BatChat iOS mobile applications.

FAQ​

1. If I can't find the feature instructions I need, where should I look first?

We recommend starting from the corresponding category in the left sidebar, or entering keywords such as the feature name, page button name, or error message in site search.

2. Which platforms does the Help Center apply to?

Most documents apply to the BatChat mobile app. Some features also cover PC, Mac, and web. Refer to the applicable notes and screenshots in each article.

3. What if the Help Center does not solve my problem?

Go to the "Technical Support" category to view feedback and human support entries. Submit a detailed description, screenshots, or screen recordings so the official team can help troubleshoot.

Author：BatChat Support Team